Frequently asked questions

Need to know?

Do you come to homes, hotels and offices?

Yes. V&M is designed around mobile wellness and beauty services delivered to the client's location.

Can I choose my therapist?

Yes. The booking flow is designed to let clients select a preferred therapist or choose the first available provider.

Is my deposit charged again at the appointment?

No. The deposit is credited against the final service balance and should never be charged twice.

What is your cancellation policy?

V&M requests at least 24 hours' notice. Late cancellations, no-shows and mobile cancellations after therapist departure may result in forfeiture of the deposit and/or an applicable fee.

What happens if I do not like the massage?

If you decide within the first 20 minutes that the service is not for you, communicate immediately so the therapist can stop. After 20 minutes, the full scheduled service price is due, subject to legitimate safety or health concerns.

Are tips required?

No. Tips are optional. Suggested choices are 15%, 18%, 20% recommended, Custom Amount or No Tip.

What are your hours?

V&M operates 7 days a week from 8:00 AM to 12:00 AM. The 8:00 AM–9:00 AM window carries an early-morning surcharge. Requests after midnight may be available with an additional late-night surcharge, subject to availability.

Do you offer birthday benefits?

Yes. Registered clients may receive a birthday promotion or complimentary enhancement during their birthday period, according to the current offer.

Where can I find monthly specials?

Visit the Monthly Specials page for current promotions, new-client offers, seasonal enhancements and birthday-related offers.

Can I pay the remaining balance in cash?

Yes, when cash is offered for that appointment. The booking deposit still reserves the appointment and is credited toward the final balance.

Can I use Zelle?

If V&M offers Zelle for an appointment, payment must be verified by V&M before the balance is considered paid.

Will Stripe handle my booking?

Stripe is intended as the secure payment layer. The live calendar, therapist availability, deposits, confirmations and Stripe payment flow must be connected to the selected booking backend before launch.

Can I communicate in another language?

The website includes language options for English, Spanish and Haitian Creole. Live AI phone/chat language support will depend on the final connected provider.

Can the AI answer questions after hours?

Yes, once the AI provider is connected, the website chat and phone concierge can provide after-hours information and route requests to V&M.

Need to know?

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