Care, respect & clarity.

Full Payment at Booking

All appointments are paid in full online through Square at the time of booking. Your payment secures the appointment and the therapist's reserved time. Tips are optional and separate from the service payment.

Cancellation — 4-Hour Policy

4 hours or more before the scheduled appointment: You may cancel without penalty and receive a full refund.

Less than 4 hours before the scheduled appointment: A $60 cancellation fee is retained to compensate the therapist for the reserved appointment time and travel commitment. The remaining prepaid amount is refunded.

Late Rescheduling

If you reschedule within the 4-hour cancellation window, the $60 cancellation fee is retained and is not transferred or credited to the new appointment. The new appointment is a separate booking and must be paid in full.

No-Show / No Access

If the client is unavailable, does not answer the door, cannot provide secure access, or otherwise prevents the scheduled service from taking place, the full service amount is charged.

If V&M Cancels

If V&M Total Spa Solutions cancels an appointment, the client receives a full refund.

Intake & Agreement

A short client intake and service agreement must be completed before booking. The information helps the therapist prepare appropriately for the selected service. Please provide accurate information and update it when relevant.

Professional Service

V&M provides professional massage, facial and wellness services. Therapists do not diagnose medical conditions. Clients should communicate discomfort, pressure concerns, allergies, sensitivities, pregnancy, recent procedures, injuries or other relevant information before or during the service.

Access & Service Location

Because V&M is a mobile service, the client is responsible for providing a safe, appropriate service environment and secure access at the scheduled time. Parking or access-related costs that apply to the service location are the client's responsibility unless otherwise agreed.

Age Requirement

Clients must be 18 or older. Minors may only receive services when permitted and with a parent or legal guardian present and consenting.

Tipping

Tips are optional and are not included in the service price. Clients may tip after the service by an available electronic method or cash. Suggested gratuity levels may be 15%, 18% or 20%, or any amount the client chooses.

Client Agreement

By booking and paying through Square, the client confirms that they have reviewed and agree to these policies and the applicable intake/consent requirements.

Important: These policies are business policies and are not legal advice. V&M should have final legal language reviewed by an appropriate Florida professional as the business grows.